Privacy Policy
Effective Date: 2024
Prescott Signs (“we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy describes how we collect, use, retain, and protect information when you visit our website, prescottsigns.com, or interact with us, including through text messaging.
1. Information We Collect
We collect different types of information in various ways, including:
Personal Information: Name, phone number, email address, and other contact details you voluntarily provide.
Non-Personal Information: Browser type, IP address, pages visited, and cookies used for analytics and website functionality.
Communication Information: Information related to inquiries, orders, SMS messages, emails, or other interactions with us.
2. How We Use Your Information
We use collected information to:
Provide, manage, and improve our products and services
Respond to inquiries and customer service requests
Send transactional and promotional communications (including SMS)
Maintain business records
Comply with legal, accounting, and regulatory obligations
3. SMS Messaging Disclosure
By providing your phone number and opting into text messaging, you consent to receive SMS messages from Prescott Signs.
Messaging Program Details:
Brand Name: Prescott Signs
Message Types: Order updates, customer service communications, and promotional offers
Message Frequency: Varies based on user interaction
Message & Data Rates: May apply depending on your mobile carrier
Opt-Out & Support:
Reply STOP to opt out of future messages
Reply HELP for assistance or contact us at hello@prescottsigns.com or 256-489-1960
We do not sell or share your mobile number for third-party marketing purposes.
4. Data Security
We implement reasonable, industry-standard administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
5. Third-Party Sharing
We do not sell your personal information.
We may share information with trusted third-party service providers only as necessary to:
Process payments
Fulfill orders
Provide communication services
Comply with legal requirements
These providers are permitted to use your information only for the services they provide to us.
6. Data Retention and Disposal
We retain personal information only for as long as reasonably necessary to fulfill the purposes outlined in this Privacy Policy, including providing services, maintaining business records, complying with legal and accounting requirements, resolving disputes, and enforcing our agreements.
Retention Periods
Retention periods vary based on the type of information and its purpose, including:
Customer and Project Records: Retained for the duration of the customer relationship and for a reasonable period thereafter for warranty, accounting, and legal purposes.
Payment and Transaction Records: Retained as required by applicable tax, accounting, and financial regulations. Payment processing is handled by third-party providers (such as Stripe), and we do not store full credit card details.
Communications (Email, SMS, and Inquiries): Retained as necessary to provide customer service, document consent, and comply with legal obligations.
Marketing and Promotional Data: Retained until you opt out or request deletion, unless continued retention is required for compliance purposes.
Data Disposal
When personal information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it using industry-standard practices, which may include electronic deletion, access restriction, or anonymization.
Legal and Regulatory Exceptions
Certain information may be retained longer if required by law, regulation, court order, or for legitimate business purposes such as fraud prevention, dispute resolution, or enforcement of agreements.
7. Your Rights and Choices
You may:
Opt out of promotional emails or SMS messages at any time
Request access to, correction of, or deletion of your personal information
Requests may be subject to verification and applicable legal limitations.
8. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
9. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Prescott Signs
2825A Newby Rd
Huntsville, AL 35805
📞 256-489-1960
📧 hello@prescottsigns.com
